No long term contract. Cancel anytime.
* Basic support gives you access to email and the ticket system during business hours; Priority support gives you access to email and the ticket system during business and non-business hours.
** Support tasks are limited to the time with your care plan but there’s no limit on the number of tasks you can send. If we estimate a task will take more than your allocated time, we’ll let you know and give you a time and cost estimate to complete.
*** Manager plan eCommerce support is for websites with up to ten products or services; Partner plan eCommerce support is for websites with up to fifty products or services; Anything over fifty products or services will be custom quoted.
Our care plans are designed so prevent your website from ever going down or hacked. However, in the event that your website has a major issue we will work to fix it.
Any support beyond the allocated time for your care plan will be at our standard hourly rate.
You will be given access to training videos by email or a private client portal.